We have a new ticketing system to continue our commitment to top notch support.

You can create your own tickets by either:

  1. Sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. OR
  2. Posting a ticket at https://intergen.org/support

Moving forward it allows us to make sure the interGen team members best qualified to answer your questions and concerns the most quickly can do so.  It will also allow you to have the history of all of the information that we provide to you to be gathered in one place.

For now, all you need to do to reply to a ticket is to send a reply to this email.  You will also be receiving an email with login info to our site.  You can ignore it if you want.  Or, you can use it to track our conversations. If any of this feels too cumbersome in the short term, just let us know.  We are happy to revert to our usual methods to make sure your questions are resolved as quickly as possible.

Now, on to business!  You wrote: