Thanks for reaching out. This looks like a support request. I want to be sure we get you the quickest possible response. So, I opened a ticket for you in our support system. Moving forward you can do this yourself by sending the request directly to This email address is being protected from spambots. You need JavaScript enabled to view it..

Our system should have already sent you an email with a username and password if you ever want to login to review your tickets. Otherwise, you can simply reply to the emails you recieve and our system will track everything automatically.

I am checking on your issue right now and I will give you an update asap.