At interGen, we love getting to know our clients, and we encourage you to connect with any of our team members whenever you’d like. However, for the fastest and most efficient service, it’s always best to send your support questions, concerns, training requests, and content update requests to our Support Ticket system.
When you open a support ticket instead of emailing or calling your favorite team member:
- Your Request Reaches Our Whole Team:
- Multiple team members are notified simultaneously, ensuring the fastest possible response.
- Even your favorite team member will likely be looped in to address your question!
- You don’t need to worry about who’s on vacation or out of the office—someone is always available to help.
- A Ticket Is Automatically Created
- Sending an email to
This email address is being protected from spambots. You need JavaScript enabled to view it. automatically generates a support ticket in our system, which:- Helps us assign your concern to the best-available team member.
- Documents your request and its resolution for future reference.
- Lets you track your ticket history by logging in at intergen.org/log-in.
- Sending an email to
- You Get A One Business Day Response:
- You can expect either an initial response from our team or a status update to “work-in-progress” with a team member assigned to your ticket within one business day.