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Support

Submit a Ticket
At interGen, we're dedicated to providing exceptional support to our clients, ensuring your digital marketing tools work seamlessly without causing frustration.

Current interGen clients can create support tickets in any of the following ways:

Any of these will open a support ticket for your in our online portal.

Email
Send an email to support@intergen.org

support@intergen.org

Phone
Leave a voicemail on our support line at 1-888-932-4381 ext. 1.
1-888-932-4381
Online Form
Submit a ticket online through our support system below.
Submit Online

Our Commitment to You

We strive to provide:

  • One Business Day Response: We aim to respond to support tickets within one business day.
  • Personal Follow-Ups: A team member will personally follow up to ensure your issue is resolved satisfactorily.
  • Clear Communication: We use terminology you can understand, avoiding technical jargon.
  • Patient and Professional Service: We meet you where you are in your learning experience, ensuring complete satisfaction.

Basic Information

What shall we call you when addressing you?
Choose a username; it will be used to log you into our site in the future.

Your First Stop for Website Questions, Issues, and Concerns

For current interGen clients, our support system is the first stop whenever you have a question, issue, or concern about your website.

Prompt Response
By opening a ticket, you ensure that the interGen team members best qualified to address your questions and concerns can respond promptly.
Better Communication
This process also consolidates all information and communication in one place for your convenience.
Best Practices
Find more tips for making the most of interGen's support ticket system including how tickets get prioritized and what information we need in a ticket. Read More >>

Additional Resources

For self-help and further learning, you can access our online support manual, JoomlaPedia, written for non-technical content creators to make full use of their Joomla-based websites.

Remember, we're here to walk with you every step of the way, translating confusing 'web speak' and keeping your needs at the forefront of every interaction. Don't hesitate to reach out with questions, concerns, or comments about how we can best serve you.