- Written by Kristin Bird
Everyone has had a bad tech support experience, but you won't have that experience with us! interGen is committed to outstanding customer service for all of our clients. Our stellar support team is one of the key ways we stand out among the crowd.
Our entire support team is alerted to your question or concern immediately.
We commit to:
- one business day response to support tickets,
- personal follow ups,
- terminology you can understand,
- relationships instead of an assembly line,
- patience and professionalism,
- meeting you where you are in your learning experience, and
- your complete satisfaction.
Our first available team member responds to you with the fast service standard we have become known for. You will always get a personal follow up from the team member that is addressing your question to make sure that we have done a great job.
You can also view our constantly evolving online support manual: Joomlapedia.
Written for the layman, this wiki helps non-technical content creators make full use of their Joomla based websites.
In addition to the above process for day to day support items, you are welcome to reach out at anytime to interGen team with questions, concerns, or comments about how we can best serve you.
To our growing family of clients, we again say, "thank you!" We are truly honored that you have trusted us as your web development and service partner.