Last Updated: November 2026
By using an email account provided by InterGen, you agree to this Email Use Policy. It supplements our Terms & Conditions and Service & Billing Policy.
1. Permitted Use
Our email accounts are for direct personal and business correspondence: one-to-one and small-group messages between you and the people you work with, such as clients, customers, vendors, partners and colleagues.
2. Prohibited Use
You agree not to use our email accounts for:
- Mass mailings, newsletters, announcements or promotions sent to a list.
- Cold email: unsolicited messages to people who have not asked to hear from you, including purchased, rented or scraped lists.
- Automated or bulk sending from scripts, plugins, CRMs or outreach tools.
- Any message that violates anti-spam law, including the U.S. CAN-SPAM Act.
3. Sending Limit
Each mailbox may send up to 100 messages per day. If you need more, let us know how many and why. We will review the request and raise the limit where the use fits this policy.
4. Why This Matters
Our mail servers share their sending reputation across all our clients. One bulk or cold campaign can get those servers blocked by Gmail, Microsoft and others, and then legitimate mail stops arriving for everyone, including you.
5. Enforcement
If an account shows bulk or unsolicited sending, we may lower its limit, pause its sending, or suspend it, to protect delivery for all our clients. We will tell you when we do, and work with you to resolve it. Repeated or serious violations may end the service.
6. The Right Tools for Bulk and Automated Email
We offer separate services built for these jobs:
- E-newsletters and email marketing: opt-in subscriber lists, unsubscribe handling, bounce management and reporting.
- Transactional email: order confirmations, password resets, form notifications and other messages your website sends automatically.
If you are planning a newsletter, a campaign or anything sent to a list, talk to us first and we will set you up on the right service.
7. Changes
We may update this policy. We will notify you of material changes by email, and continued use of the account after notice means you accept them.
Questions
If you are unsure whether something counts as bulk email, ask us before you send it.