How we create • together at interGen

From social media to measuring performance to simply managing your website, there are a lot of details to cover. InterGen operates on the idea that your website, your social media, and your data are yours. Our job is to make sure that you are getting the most out of your digital resources in the easiest, most convenient way possible.  Helping people, businesses, organizations, and communities move forward together is an exciting endeavor that fuels us. Beyond just programming your website, our passion can move your business forward.

intergen leadership team

Here's what we're passionate about right now... 


We intentionally don't use the term "customer service" to describe interGen's support, training, and problem-solving solutions. Technological innovation may have helped us all become faster and more efficient at resolving customer issues. However, endless automated phone systems, outsourced technicians with limited authority, chatbot loops, and complicated support forums can radically depersonalize the experience.

Clients end up feeling aggravated and dissatisfied rather than served and supported. 

Prioritizing personal, skilled, and timely support saves clients time and effort: two of the most precious commodities for today's consumers. When providing exceptional client support is a critical feature - rather than an unavoidable cost - businesses and organizations keep people's needs at the forefront of every interaction.

Being intentionally people-focused leads to greater satisfaction and profit for team members, clients, and everyone in between.  

If you log in to the back of your website, you might be aware of notifications that have been showing up recently. They say something similar to…

⚠ Joomla 3.10 has entered security only mode.  Support ends 17 August 2023.  Start planning to migrate to Joomla 4 today. 

First of all, we want to reassure you that your website will continue to work after August 2023 just as it does now. However, we should use the time between now and then to migrate your site to Joomla 4, the most recent version of the software that runs your site.  We've been eagerly anticipating Joomla! 4 since early 2021 and we’ve got 2 Joomla Certified professionals on our staff who are loving working with it in our newest site builds!   Joomla 4 provides a number of technical improvements, new features and significant performance upgrades that will make your site faster, perform better in search engines, easier to manage, and so much more!

Joomla 4 Migration Frequently Asked Questions

We know you have questions about this migration.  Check out our answers to the most frequently asked questions we're getting from clients.  Have a question we didn’t answer?  Get in touch

Disruption by its very nature hits inconsistently. Covid is still a thing, but people seem ready to acknowledge the lasting changes to our world and to move on as best we can. Some lost loved ones. Others lost their livelihoods. The dignity of a good job is essential to anyone trying to pay rent, raise a family, or put food on the table. In the aftermath of industry shutdowns we are learning again that cooperation is perhaps the best competitive advantage.

Digital communications help small and medium sized businesses reach across time and space to mitigate the challenges of labor shortages and supply chain issues. Individuals and entrepreneurs are using website technologies to find and fill the gaps in our business environment that represent the next opportunity. As a culture we need to evaluate what we did well and what we need to do better.
As individuals we know that disruption is the only thing that is inevitable. When it happens, do we compete or do we connect?
 

What does it mean to “be there”?

interGen Web Solutions holds “Places” as one of our core values, and we focus on care for the environment and care for the people and communities that we serve. We do this every day, bt it usually happens from behind our screens, within a teleconference or virtual meeting, or over the phone call.

Is digital connection enough?

Many times yes, but there is nothing like being there. A great website is like a map of the organization that it represents, but the map is not the terrain. We help our clients create online experiences that invite people to engage, to connect, to be there - in person, online, and over the phone. Your website should welcome visitors into a greater appreciation of the real you.

Resiliency is what happens when the environment changes. Just in Time seems like a lifetime ago.  Inflation, labor shortages, and supply chain are the challenges of the moment. The key is to anticipate what the future storms might be and how weather them and even thrive when circumstances change.

I always smile a little when a new client asks about website security and backups early in our conversations. It is a nice clue that we have found a kindred spirit that is thinking long term and about how to be resilient.

Change can be devastating or it can present incredible opportunity. The difference is in how you have prepared for what is next. Let's prepare together