interGen manages only support for your website, not hosting.  That means that we are unable to assist you with anything related to your Bluehost account or server level maintenance.  We can only assist with items directly related to the backend (Administrator Control panel) of your site or it's components, extensions, and content.  

If you would like to talk about changing the service package you have with interGen so that we are able to managing all the hosting and server related aspects as well, just let me know and I can get you in touch with our Accounts Manager, Lynn, who would be happy to talk to you about the pricing options for that level of service.