How we create • together at interGen
From social media to measuring performance to simply managing your website, there are a lot of details to cover. InterGen operates on the idea that your website, your social media, and your data are yours. Our job is to make sure that you are getting the most out of your digital resources in the easiest, most convenient way possible. Helping people, businesses, organizations, and communities move forward together is an exciting endeavor that fuels us. Beyond just programming your website, our passion can move your business forward.
Here's what we're passionate about right now...
- Written by Brian Mitchell • Production Team Lead and President
Looking back on the year just past and looking forward to the goals and aspirations for 2023...
The interGen team is deeply grateful for all those that contribute to Joomla and Open Source software. We also greatly appreciate the opportunity to serve our clients and their communities.
We count our blessings as this new year begins and thank you for connecting with us as we continue to create • together.
- Written by The interGen Team
The alpha, beta, and release candidate (RC) release cycle is a common approach used by software development teams to ensure the quality and reliability of their products. It's also how we here at interGen get ready to launch your new website (or other major project).
First, we develop the website, and then you look at it and decide if you want to make any changes (Alpha). Then, it goes into testing where we check for any bugs or issues (Beta). Finally, we make sure the website is ready for the public (Release Candidate). After the website is launched, we continue to work on it and make sure it's working well.
Alpha Release
The alpha phase is the first stage of the software release cycle, where the software is still in development and not yet ready for public use. During this phase, the software is tested internally by the development team to identify and fix any major bugs or issues.
Your new website project
The alpha release means your new website is ready for your review. You'll get to take your first look at it, get a chance to "kick the tires," and decide if you have any design or sitemap changes or feature requests you'd like to add to the project at this time. (Anything not included in your initial contract will be quoted for a cost and time estimate.)
Read more: The Software Release Cycle & Your New Website Project
- Written by Kristin Bird • Support Team Lead
We intentionally don't use the term "customer service" to describe interGen's support, training, and problem-solving solutions. Technological innovation may have helped us all become faster and more efficient at resolving customer issues. However, endless automated phone systems, outsourced technicians with limited authority, chatbot loops, and complicated support forums can radically depersonalize the experience.
Clients end up feeling aggravated and dissatisfied rather than served and supported.
Prioritizing personal, skilled, and timely support saves clients time and effort: two of the most precious commodities for today's consumers. When providing exceptional client support is a critical feature - rather than an unavoidable cost - businesses and organizations keep people's needs at the forefront of every interaction.
Being intentionally people-focused leads to greater satisfaction and profit for team members, clients, and everyone in between.
- Written by Kristin Bird
If you log in to the back of your website, you might be aware of notifications that have been showing up recently. They say something similar to…
⚠ Error: Support has ended for your version of Joomla 3.10. Migrate to Joomla 4 as soon as possible. ⚠
First of all, we want to reassure you that your website should continue to work after August 2023 just as it does now. However, now is the time to migrate your site to Joomla 4, the most recent version of the software that runs your site. We've been eagerly anticipating Joomla! 4 since early 2021 and we’ve got 2 Joomla Certified professionals on our staff who are loving working with it in our newest site builds! Joomla 4 provides a number of technical improvements, new features and significant performance upgrades that will make your site faster, perform better in search engines, easier to manage, and so much more!
Joomla 4 Migration Frequently Asked Questions
We know you have questions about this migration. Check out our answers to the most frequently asked questions we're getting from clients. Have a question we didn’t answer? Get in touch
- Written by Brian Mitchell • Production Team Lead and President
Disruption by its very nature hits inconsistently. Covid is still a thing, but people seem ready to acknowledge the lasting changes to our world and to move on as best we can. Some lost loved ones. Others lost their livelihoods. The dignity of a good job is essential to anyone trying to pay rent, raise a family, or put food on the table. In the aftermath of industry shutdowns we are learning again that cooperation is perhaps the best competitive advantage.
